Wednesday, December 8, 2010
Yeah, Never Thought I'd Be On A (House)Boat
I was able to get my shift changed tomorrow so I'm done at 2:30 rather than 6 and you know what that means? It means I get to go houseboating for the weekend! I'm so excited! I can't wait to see what it's like and the area we are going to is supposed to be beautiful. Rain is forecasted for tomorrow but the rest of the weekend should be sunny and warm. Hopefully I'll get some good pictures and have some stories to tell when I get back.
Monday, December 6, 2010
Because I'm Still In Love With You
So the last video I posted for "I Will Follow You Into the Dark" isn't really a song that is in the running for our first dance song, but I really like it and think it is sweet and it always reminds me of MOTH Dude when I hear it.
The two songs that are actually in the running are as follows, plus reasons why we might choose them:
Reasons to choose Harvest Moon:
1. MOTH and I are both big Neil Young fans, as are my parents
2. Our wedding will be outdoors (hopefully) in Autumn and I think I've worked it out where it will be on a day that is a Harvest moon
3. For the lyrics "When we were strangers/I watched you from afar/When we were lovers/I loved you with all my heart/But now it's getting late/And the moon is climbin high/I want to celebrate/See it shinin in your eye" that speak to the love we have for each other and the feeling we want to have for our wedding night
4. It's the perfect outdoor, laid back, kinda hippie Santa Cruz wedding song
Reasons to choose You Will. You? Will. You? Will. You? Will.:
1. MOTH and I are both Bright Eyes fans
2. MOTH and I deeply love and care about each other, but we aren't all schmoopy and obnoxious about our love. We are realists and this song speaks to that in the line "Are you the love of my lifetime?/Cause there have been times I've had my doubts." There have been some roadblocks in our relationship (or should I say outside influences and circumstances?) that have seem insurmountable and I'm sure we've both thought long and hard about whether or not this is all worth it. Luckily, we have decided it is!
3. For the lyrics that remind us of our life together, like "You said you could be my dream I could have you every night/And if by morning, I'd forgotten you, well no big deal, that'd be alright/'Cause you're the reoccurring kind/You are the reoccurring kind/You never really leave my mind" since MOTH always forgets his dreams and laughs about how vivid mine are and "You're a boomerang you'll see/You will return to me" since boomerangs are Aussie, MOTH liked the little shout out to something Australia in the song
4. We were hoping that one of my good friends from grade school would come to the wedding and that maybe he'd sing this song along to his guitar for us?
Obviously we still have tons of time to work these types of little details out, but it has been fun starting to think about them!
The two songs that are actually in the running are as follows, plus reasons why we might choose them:
Reasons to choose Harvest Moon:
1. MOTH and I are both big Neil Young fans, as are my parents
2. Our wedding will be outdoors (hopefully) in Autumn and I think I've worked it out where it will be on a day that is a Harvest moon
3. For the lyrics "When we were strangers/I watched you from afar/When we were lovers/I loved you with all my heart/But now it's getting late/And the moon is climbin high/I want to celebrate/See it shinin in your eye" that speak to the love we have for each other and the feeling we want to have for our wedding night
4. It's the perfect outdoor, laid back, kinda hippie Santa Cruz wedding song
Reasons to choose You Will. You? Will. You? Will. You? Will.:
1. MOTH and I are both Bright Eyes fans
2. MOTH and I deeply love and care about each other, but we aren't all schmoopy and obnoxious about our love. We are realists and this song speaks to that in the line "Are you the love of my lifetime?/Cause there have been times I've had my doubts." There have been some roadblocks in our relationship (or should I say outside influences and circumstances?) that have seem insurmountable and I'm sure we've both thought long and hard about whether or not this is all worth it. Luckily, we have decided it is!
3. For the lyrics that remind us of our life together, like "You said you could be my dream I could have you every night/And if by morning, I'd forgotten you, well no big deal, that'd be alright/'Cause you're the reoccurring kind/You are the reoccurring kind/You never really leave my mind" since MOTH always forgets his dreams and laughs about how vivid mine are and "You're a boomerang you'll see/You will return to me" since boomerangs are Aussie, MOTH liked the little shout out to something Australia in the song
4. We were hoping that one of my good friends from grade school would come to the wedding and that maybe he'd sing this song along to his guitar for us?
Obviously we still have tons of time to work these types of little details out, but it has been fun starting to think about them!
Thursday, December 2, 2010
When I Think About You I Touch Myself....And Other Stories
Working in a call center is fairly monotonous, as you can imagine. I'm only trained to move people's accounts in and out and not in billing or anything so there are only about 5-6 processes I do per day in a fairly endless cycle. I've been surprised at how many Americans and Canadians I've spoken to in the few short months I've been on the phones. They are always brief, but welcomed connections. A chance to say to someone, "Australia, huh?!?" and either commiserate with each other about some of the hardships we've faced here or bond over similar backgrounds. I've gotten advice from a woman who has recently had her first child here, away from her family and also given advice to someone who had only been in Australia for a week about the mosquitos and where to source American products and Mexican food.
Some of my calls have left me mildly amused, others in total shock and embarassment at the end of them. The mildly amusing ones include how often I am asked whether I am Irish or Filipino! I must have the weirdest Californian accent ever! Other amusing ones are any time someone goes off on me or asks for a manager when I've done my job 100% correctly. I revel in these because they make for good stories on the weekend. I cringe when I make a mistake on the job and am quick to identify a mistake and rectify it for customers and 8-9 out of 10 customers are really understanding and the other 1-2 get grumpy. When I make a mistake a customer generally doesn't try and escalate the call by asking for a manager, it's when I've done my job correctly but they don't like company policy or the law that they flip out and ask for a manager. Just recently I had a man call who's name wasn't on the account number he had provided and he wanted to speak contracts. I advised him without the account holder's permission the call could not go forward. He melted down and went on a yelling rampage for a minute or two in which I zoned in and out and then he asked, "Did I understand?" He didn't like my response when I said, "No, sir, unfortunately I do not" and he then started screaming at me and asked for a manager. I went and found one and, poor thing, she had to put up with his tirade for awhile before the account holder miraculously appeared and we were able to get her permission for the man to speak on her behalf. At the end of the call, the man asked my manager if he could offer some feedback on me. She said, "Sure" out of courtesy and he proceeded to tell her all about me and how I should be fired. She said "Thanks for the feedback" and just laughed after the call had ended. I would've loved to have listened in to exactly what he had said to her about me! I could listen to customers yell all day about the company's policies or our prices or anything like that and walk away laughing as it really has nothing to do with me personally, but I do think it's a bit unfair when we are personally attacked. What is the saying about you should only ever fight with someone who is in an equal position to fight back?
The two main calls that have stood out to me as shocking so far have been shocking for two different reasons- one turned a bit sexual and the other, the person just sunk to the lowest level to play me to get our service. In the first situation, a young man called to advise that he and his wife were separating so he needed to take over on the account. I said I could do a straight move in for his account or he could get 8% off his account if he wanted to go on contract and I said he'd also get a free 12 week newspaper subscription with the contract in his area. After some minor banter/innocent flirting/questioning, I say "Oh, I just checked and if you aren't in to the newspaper you can get a 6 month subscription to Gardening Australia, Vogue Australia, or Fishing Australia." To which he replied, "You're making me happy in my 'no-no spot'" WTF!!!!!!!!!! I just kind of laughed and brushed it off. There is then a script I have to read, legally obligated by the government to do so and offer this product, and normally I just read the first two lines, ask the customer if they want to hear more, they say no, and we set up the rest of the account. After I ask this customer if he is interested he asks if there is a lot more of the script to read. I say yep and he says, "Ok, keep reading, I'm enjoying this" which sounds creepy but he didn't say it in a husky, panting voice so I just kept going. After reading the whole schpiel he declines the product and I finish the process and say, "Just before I call through to the contracts department is there anything else I can help you with?" To which he says, "Yeah, can I get your name, number, email, where you live?" At this point, I don't want to be rude but I'm VERY flustered and I VERY loudly say "Uhhhhhhh, sorry, I'm engaged!" I hear laughing behind me and I turn and everyone in my section is looking at me and going "What the heck?" so I put the guy on silent and say "Shut Up, I'm so embarassed!" and they laugh and tease me in the background. Finally, I'm off the phone with the guy and everyone teases me as I recap the call, no-no spots and all, to them.
The other shocking call I had was a woman who was trying to play the system and get reconnected with our service after being shut off by another provider for, what I am reasonably speculating was, non-payment. I got her process set up, but she flustered me by rushing me the whole time and I made a mistake and she was just on me from that point on to hurry, hurry, she was wasting all her cell phone minutes so I didn't do as extensive of a check on her as I should have. So after I had let her off the phone, I started doing a bit more of a search on her because the call just left me feeling like something was up. Sure enough, someone by her same name had been at the property as our last known account holder and had left an outstanding amount open when they left for the other company. I talked to a manager and she said I could call the lady up and advise her that until her old bill was paid up with us, we wouldn't be providing the service for her either. The lady, we'll call her Jane Smith, said "Well does that other Jane Smith have my same birthday?" And I said, "No, but Jane Smith isn't a super common name so it'd be a pretty big coincidence that there'd be another Jane Smith as the last account holder at that address. Do you have a daughter named Jane Smith?" She said No, we discussed something further and I advised her I'd check out that issue with my manager. When I got back to the phone, I said, "Fine, we're not going to pursue this further, we'll keep the account as is. Had I caught this earlier, we wouldn't have let you open an account, but my mistake so there you go." And the woman starts sobbing, "How could you do that? How could you bring up my dead son who died of SIDS when he was only 4 weeks old 2 years before you said I was at this address? Why would you do that?" *Silence* from me as this was now incredibly awkward. Her, immediately not crying anymore, "Are you there?" "Yes, ma'am." The tears start up again, "Why would you do that to me? Bring up my dead son?" "Ma'am, I'm sorry for your loss, but we both know I didn't do that." Her, snapping back out of it immediately, "Yeah, you're right" and that was pretty much the end of the call. It just seemed so low and sick to bring up a dead child as leverage on a call and to snap in and out of crying to see if her waterworks were having an effect on me! Ugh, people are gross sometimes!
As with any job, there are plenty of lows and some highs as well. Like I said earlier, at least most weeks ensure I've got great stories to share with MOTH and my family!
Some of my calls have left me mildly amused, others in total shock and embarassment at the end of them. The mildly amusing ones include how often I am asked whether I am Irish or Filipino! I must have the weirdest Californian accent ever! Other amusing ones are any time someone goes off on me or asks for a manager when I've done my job 100% correctly. I revel in these because they make for good stories on the weekend. I cringe when I make a mistake on the job and am quick to identify a mistake and rectify it for customers and 8-9 out of 10 customers are really understanding and the other 1-2 get grumpy. When I make a mistake a customer generally doesn't try and escalate the call by asking for a manager, it's when I've done my job correctly but they don't like company policy or the law that they flip out and ask for a manager. Just recently I had a man call who's name wasn't on the account number he had provided and he wanted to speak contracts. I advised him without the account holder's permission the call could not go forward. He melted down and went on a yelling rampage for a minute or two in which I zoned in and out and then he asked, "Did I understand?" He didn't like my response when I said, "No, sir, unfortunately I do not" and he then started screaming at me and asked for a manager. I went and found one and, poor thing, she had to put up with his tirade for awhile before the account holder miraculously appeared and we were able to get her permission for the man to speak on her behalf. At the end of the call, the man asked my manager if he could offer some feedback on me. She said, "Sure" out of courtesy and he proceeded to tell her all about me and how I should be fired. She said "Thanks for the feedback" and just laughed after the call had ended. I would've loved to have listened in to exactly what he had said to her about me! I could listen to customers yell all day about the company's policies or our prices or anything like that and walk away laughing as it really has nothing to do with me personally, but I do think it's a bit unfair when we are personally attacked. What is the saying about you should only ever fight with someone who is in an equal position to fight back?
The two main calls that have stood out to me as shocking so far have been shocking for two different reasons- one turned a bit sexual and the other, the person just sunk to the lowest level to play me to get our service. In the first situation, a young man called to advise that he and his wife were separating so he needed to take over on the account. I said I could do a straight move in for his account or he could get 8% off his account if he wanted to go on contract and I said he'd also get a free 12 week newspaper subscription with the contract in his area. After some minor banter/innocent flirting/questioning, I say "Oh, I just checked and if you aren't in to the newspaper you can get a 6 month subscription to Gardening Australia, Vogue Australia, or Fishing Australia." To which he replied, "You're making me happy in my 'no-no spot'" WTF!!!!!!!!!! I just kind of laughed and brushed it off. There is then a script I have to read, legally obligated by the government to do so and offer this product, and normally I just read the first two lines, ask the customer if they want to hear more, they say no, and we set up the rest of the account. After I ask this customer if he is interested he asks if there is a lot more of the script to read. I say yep and he says, "Ok, keep reading, I'm enjoying this" which sounds creepy but he didn't say it in a husky, panting voice so I just kept going. After reading the whole schpiel he declines the product and I finish the process and say, "Just before I call through to the contracts department is there anything else I can help you with?" To which he says, "Yeah, can I get your name, number, email, where you live?" At this point, I don't want to be rude but I'm VERY flustered and I VERY loudly say "Uhhhhhhh, sorry, I'm engaged!" I hear laughing behind me and I turn and everyone in my section is looking at me and going "What the heck?" so I put the guy on silent and say "Shut Up, I'm so embarassed!" and they laugh and tease me in the background. Finally, I'm off the phone with the guy and everyone teases me as I recap the call, no-no spots and all, to them.
The other shocking call I had was a woman who was trying to play the system and get reconnected with our service after being shut off by another provider for, what I am reasonably speculating was, non-payment. I got her process set up, but she flustered me by rushing me the whole time and I made a mistake and she was just on me from that point on to hurry, hurry, she was wasting all her cell phone minutes so I didn't do as extensive of a check on her as I should have. So after I had let her off the phone, I started doing a bit more of a search on her because the call just left me feeling like something was up. Sure enough, someone by her same name had been at the property as our last known account holder and had left an outstanding amount open when they left for the other company. I talked to a manager and she said I could call the lady up and advise her that until her old bill was paid up with us, we wouldn't be providing the service for her either. The lady, we'll call her Jane Smith, said "Well does that other Jane Smith have my same birthday?" And I said, "No, but Jane Smith isn't a super common name so it'd be a pretty big coincidence that there'd be another Jane Smith as the last account holder at that address. Do you have a daughter named Jane Smith?" She said No, we discussed something further and I advised her I'd check out that issue with my manager. When I got back to the phone, I said, "Fine, we're not going to pursue this further, we'll keep the account as is. Had I caught this earlier, we wouldn't have let you open an account, but my mistake so there you go." And the woman starts sobbing, "How could you do that? How could you bring up my dead son who died of SIDS when he was only 4 weeks old 2 years before you said I was at this address? Why would you do that?" *Silence* from me as this was now incredibly awkward. Her, immediately not crying anymore, "Are you there?" "Yes, ma'am." The tears start up again, "Why would you do that to me? Bring up my dead son?" "Ma'am, I'm sorry for your loss, but we both know I didn't do that." Her, snapping back out of it immediately, "Yeah, you're right" and that was pretty much the end of the call. It just seemed so low and sick to bring up a dead child as leverage on a call and to snap in and out of crying to see if her waterworks were having an effect on me! Ugh, people are gross sometimes!
As with any job, there are plenty of lows and some highs as well. Like I said earlier, at least most weeks ensure I've got great stories to share with MOTH and my family!
Tuesday, November 30, 2010
Through the Years We All Will Be Together, If the Fates Allow
I've taken an unplanned hiatus from blogging recently . I've had things to write about, but not the drive to write them down. When I was unemployed and by myself all day long most days of the week, any little event seemed worth chronicling, but now that I have a job that I have to get up and go to I am too damn tired to write most nights once I'm home and I feel like the little things aren't as interesting to blog about (Do you really want to hear about my week on the phones like how one lady called me an idiot, another guy yelled at me and told my manager I should be fired, even though I followed privacy laws/company policy to a T, how I nearly acquired a Nigerian boyfriend, and how one lady turned on and off the water works and asked why I had brought up her baby that had died years ago from SIDS (which for the record, I obviously hadn't)? Hey, now that I've given the brief overview of my week on the phones, it actually does seem kind of entertaining!).
I guess the other thing that has kept me from blogging recently is that part of my tag line is about living Down Under and "having the time of my life." Recently living here has felt like more of a chore than an adventure. I'm not putting my degree to use, we live in a shack, I drive an hour to work one way while MOTH Dude takes the train two hours in the other direction everyday, and I'm missing my family like crazy.
Call me stupid, crazy, delusional, whatever, but I never thought I'd have to miss out on having the holidays with my family. Thanksgiving was depressing enough, going to work as if it was just any other day, and to think of Christmas without my family is like a knife in the heart (Oh man, sorry for sounding like some emo 15 year old, but that's what it feels like!). Add to that Nae's murky departure date for South Africa and I'm just a little ball of emotion thinking about my family right now.
The thing is, I've felt really guilty for not blogging, even though at this point I'm pretty well convinced I have about two readers-not even my Mom is following along these days! Most days, if I make it awake past dinner time, I do think about writing an entry but I haven't had anything positive to say. I think I just need to get through the holidays and I'll be better. Until I am, I'm giving myself the permission to take the pressure off. I don't have to blog if I don't have anything nice to say and maybe without the guilt, I'll suddenly feel like writing a whole lot again.
Fingers crossed I snap out of this funk sometime soon because, if not for MOTH Dude, the bumper sticker I keep seeing "If You Don't Love It (Australia), Leave It" is starting to make a lot of sense to me.
I guess the other thing that has kept me from blogging recently is that part of my tag line is about living Down Under and "having the time of my life." Recently living here has felt like more of a chore than an adventure. I'm not putting my degree to use, we live in a shack, I drive an hour to work one way while MOTH Dude takes the train two hours in the other direction everyday, and I'm missing my family like crazy.
Call me stupid, crazy, delusional, whatever, but I never thought I'd have to miss out on having the holidays with my family. Thanksgiving was depressing enough, going to work as if it was just any other day, and to think of Christmas without my family is like a knife in the heart (Oh man, sorry for sounding like some emo 15 year old, but that's what it feels like!). Add to that Nae's murky departure date for South Africa and I'm just a little ball of emotion thinking about my family right now.
The thing is, I've felt really guilty for not blogging, even though at this point I'm pretty well convinced I have about two readers-not even my Mom is following along these days! Most days, if I make it awake past dinner time, I do think about writing an entry but I haven't had anything positive to say. I think I just need to get through the holidays and I'll be better. Until I am, I'm giving myself the permission to take the pressure off. I don't have to blog if I don't have anything nice to say and maybe without the guilt, I'll suddenly feel like writing a whole lot again.
Fingers crossed I snap out of this funk sometime soon because, if not for MOTH Dude, the bumper sticker I keep seeing "If You Don't Love It (Australia), Leave It" is starting to make a lot of sense to me.
Thursday, November 11, 2010
I Am Alright...Can You Get Me Off Your Mind?
Nothing of importance to say. Wish I had seen Alkaline Trio with my sister tonight back home in Santa Cruz. MOTH Dude gets to see them next month, but I'm missing out!
Here they are with Tegan Quinn of Tegan and Sara (you may remember last year I did a post about them, saying they are the only 2 girls I'd switch teams for, though she's looking a bit ratty/mullety in this video so don't judge her hotness on this alone).
Great song and cool dynamic having Tegan and Dan from Alkaline Trio sing it together.
Enjoy! Hope everyone has a great weekend. I'm headed out camping, fingers crossed I don't come back looking like one big bug bite-the Aussie mosquitoes seem to love my sweet, sweet American blood. I'll try and take some pictures and do a post about the trip when we're back and I've also got some pictures to post from the Beer Festival we went to last weekend held at an old prison!
Here they are with Tegan Quinn of Tegan and Sara (you may remember last year I did a post about them, saying they are the only 2 girls I'd switch teams for, though she's looking a bit ratty/mullety in this video so don't judge her hotness on this alone).
Great song and cool dynamic having Tegan and Dan from Alkaline Trio sing it together.
Enjoy! Hope everyone has a great weekend. I'm headed out camping, fingers crossed I don't come back looking like one big bug bite-the Aussie mosquitoes seem to love my sweet, sweet American blood. I'll try and take some pictures and do a post about the trip when we're back and I've also got some pictures to post from the Beer Festival we went to last weekend held at an old prison!
Monday, November 1, 2010
Tonight We're All Still Young at Heart
Image from barringtonriversideretreate.com.au
Saturday morning I woke up with a headache so bad it made my eyes water! I had to suck it up though as we had a 2 and a half hour drive ahead of us to it out to Gloucester, where the Runner and the Smooth Talker were getting married. I was able to find some headache medicine right before we left and that seemed to knock the headache out pretty well.
It was a pretty drive and MOTH and I had fun in the car and talked about how it felt like road tripping in America. We were the first to arrive at the cabins we were all going to be staying at for the night and had our pick of the 4 so we chose the one with the best view of the river below. Not long after, our bunk mates The Farmer and Tinkerbell (who hates this pseudonym and whom I still need to think up another one for) arrived and after them came LC, Bob Marley, the Hairdresser, the Soccer Player, Croc, and the Teacher. All the boys hung out on the porch drinking beer and making a trip down to feel the water while us girls took over the main bedroom of our cabin and the Hairdresser very nicely did all of our hair for us. We then got dressed and started to head out for the ceremony. I started to feel a bit headachey again before we left, but figured it was just because I was a little overheated.
The ceremony was at a beautiful hill overlooking the whole valley and town of Gloucester. The Runner teared up as she walked down the aisle and I teared up with her. It was a short and simple ceremony, but by the time it was over, I was starting to feel really sick to my stomach so I told MOTH Dude I needed to go sit in the car in some air conditioning for awhile. Being a good guy, he left the after ceremony drinks, pictures, and canapes to check on me a few times. After a while, the air conditioning just wasn't doing it for me so I stumbled out of our car and very classily got down on my knees in my pretty dress and heels and puked behind a tree. I felt better for a few minutes so I went down and joined our friends again. But then I started to not feel so great again and MOTH offered to take me in to town to try and find some medicine so I wouldn't be sick all night. We made it in to town just as the last grocery store was closing. I explained to them how I had just been sick and could I please run in for some quick medicine. They don't have much variety in grocery stores here like they do in the U.S. but we grabbed whatever we thought might help me. I took some Alka Seltzer that was supposed to be for headaches and upset stomachs. About that time, our friends arrived in town to go to the pub to wait for the reception to start. MOTH got me a gingerale and I sat outside with the girls trying to get some air. I felt bad for MOTH having to keep missing out on the fun so he went inside to play pool with the other boys. Twice I ran out to in front of the pub to try and catch a bit of breeze to make me nausea go away. Finally, (TMI coming up so beware if you're squeamish) I couldn't hold it any longer and I did 3 big heaves in to a planter outside of the pub. I'm sure I just looked like a hot mess and a bad drunk to anyone who saw, but I couldn't help it, nor could I face puking in the pub's bathroom. MOTH came out just as I finished and I started crying. I felt so awful and just wanted to go back to the cabin to lie down. He convinced me to wash my face and grab some fries aka chips to eat and that seemed to do the trick.
It was then time for the reception. It was a fun night with everyone else doing lots of drinking (I was driving, plus nothing sounded worse than drinking on top of having already been sick) and dancing and taking scandalous and funny pictures together.
There was a tiny bit of drama at the end of the night when we went to say good bye to the bride. I told her that I know I'm flakey so it may have seemed that that was what I was doing the weekend before when I missed her bachelorette party, but that I had been sick with other stomach issues. I told her about being sick that night. She didn't seem to believe me and had some issues about our cabins, as well. It was sad to see her upset on her wedding night and upset at me/the other girls(?) specifically because we hadn't actually done anything wrong and it was a shame that people were telling her crappy things about us. I guess you can't be in a group our size without a bit of drama between everyone every once in a while, though. Hopefully she came away believing what we had said, but I'm not sure. I hope to speak to her when she gets back from her honeymoon to reiterate that we didn't say anything negative about her, her bachelorette party, or her choice of accommodation for us-there was just a lot of confusion and third party misinformation.
After the reception, we all headed back to hang out at the cabin and decompress from the night. At the stroke of midnight, we roused the Farmer from his room and sang Happy Birthday to him. The rest of us made it in to bed between 1 and 1:30.
In the morning, we got up waaaaaaay too early (7:30!!) and sat out on the porch again and watched the river. We then made breakfast, packed up, and all headed down to the river where MOTH and the Soccer Player took an unintentional, that turned in to intentional, dip in the river.
I don't think anyone wanted to go and we discussed getting a big house together somewhere at the beach to share sometime soon. We then got in to our separate cars and headed home. Other than being sick and the bit of drama that unfolded, it was a fantastic weekend away!
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